How long does it take to be registered?
It takes just about 3-5 minutes maximum
How long does it take for a request to be approved?
Approval request is subject to the banks scoring criteria, on the average it should be between 3 minutes – 24hrs depending on your Banks qualifying logic.
Is there someone to contact when there are issues?
Yes, you can contact our customer service on these phone lines -------or send an email to at tdafrica.com
How long will I spend at the pick-up location?
Unless your means of identification is not accurate (Valid voters card, Driver’s license, International passport, National ID card) pick up should not be more than 5 minutes.
Can I buy multiple products?
This is subject to what your bank allows in one instance.
Can I use different banks to purchase?
Yes, as long as your credit score in clean
What is the tenure of payment?
Payment tenure is subject to what your Bank(s) have in offering
Can I get a cash loan?
The Platform is specifically for assets acquisition
Where are the pick-up locations?
Please kindly refer to our locations page for a full list of collection outlets
What are the interest rates?
The interest rates are relative to what your bank have in their device loan offering.
What type of accounts do I require?
Not specific, all accounts must be Naira (Savings or current)
What are the prices for the items?
Prices are displayed on the platform
Is the payment period flexible?
Yes, it is flexible as there are packages to suit your pocket strength
Can I pay at once?
You will need to contact your Bank for this option
What are the interfaces available?
Web and Mobile (Android and IOS)
Are my details safe online?
Yes, our system is built to cover customer’s confidential information
How do I know if my request has been approved?
You will be notified via SMS or email to your registered email or phone number
Why are my request declining?
Your request can decline if your information provided to the bank are inconsistent or if you have a delinquent loan, however this is still subject to your Banks policy on asset loans to its customers. You might have to contact your account officer.
What if I have issues (DOA/faulty) with the devices after purchase?
For DOA’s Mobile – Devices will be replaced under the stipulated warranty policy for the OEM
Consumer Electronics – Any item collected in good condition at the point of purchase will have to be taken to the accredited OEM service center.
I am finding it difficult to login.
Ensure to confirm that you have the correct registration details for login; if this persist you can call our customer service lines. Also with ensure your internet connection is good.
How long will it take for delivery?
Lagos: 1- 3 days
Must I be restricted to my current location?
No, you can choose any location of choice
Can I change location?
Is this restricted to the Banked?
Why are the rates different?
This is subject to your Bank interest rates